Mon. May 20th, 2024



This website is packed with useful information about NCEdCloud IAM Service and how to use it effectively. We suggest you start by visiting the “Using this Site” page, where you can find a quick overview of all the topics listed in the dropdown menu at the top of the page.

To put it in simpler terms, this website has lots of helpful info about NCEdCloud IAM Service. It’s a good idea to begin by checking out the “Using this Site” page, which gives you a brief summary of what you can learn from the menu at the top of the page.

NCEdCloud IAM Service: 

The NCEdCloud IAM Service is a tool designed to make it easier for students, teachers, school staff, parents, and community members in North Carolina to access online learning resources. It’s like having a special key that lets you into a world of digital education.

Here’s how it works:

NCEdCloud IAM Service: 
source: twitter

One Username and Password: Instead of remembering multiple usernames and passwords, everyone gets a unique username and password. It’s like having one key for all your online learning stuff.

Three Important Parts: The NCEdCloud IAM Service has three big parts:

A Big Data Hub: This part collects all the information about who’s who in the digital education world. Think of it as a big library of information. It helps keep track of who’s allowed to access what.

  • The Master Key: This part is like a master key that opens the door to all the learning resources. It helps make sure you’re allowed to use them.
  • Single Sign-On Magic: Ever heard of Single Sign-On? It’s like having a magic spell. You say your username and password once, and it unlocks all the learning tools you need.
Three Important Parts: The NCEdCloud IAM Service has three big parts:
source: buzztum

The idea is to make it simple for everyone to get to their online learning stuff while keeping everything safe and organized.

So, the NCEd Cloud IAM Service is like a special keyring that makes it easy for everyone in North Carolina to access online education.

Features for All of Us:

The IAM service has different options for different people, like students and teachers, depending on what they can do and what their school uses. But everyone gets one account to use.

For Students, They Can:

  • See a window with icons for the apps they can use.
  • Look at their own profile info.
  • Change their password by themselves.
  • Use a “badge” (like a QR code) to log in if their school uses this.
  • Teachers, on top of what students can do, can also:

See Info About Their Students:

  • Change their students’ passwords.
  • LEA Administrators, who oversee schools, can do even more:

See Everyone In The School District, Including Students And Staff:

  • Turn accounts and passwords on and off.
  • Make special guest accounts.
  • Get data about users and what they do.
  • Approve requests for special roles.
  • Ask for extra features and improvements using web forms

New Users: How to Set Up Your Account:

If you’re a new employee or a student in grades 6-12, you can set up your NCEd Cloud IAM Service account. Unfortunately, students in Grades K-5 can’t do this themselves. However, teachers (using the “My Students” feature) and employees with special access can help younger students by giving them their Username (Student Number) and the default password found in their profile.

New Users: How to Set Up Your Account
source: techbullion

They can also change the password to something easier to remember. Additionally, school districts (LEAs) have the option to use a different method for verifying the identity of PK-5 students, such as NCEdCloud “Badges” and Logins. You can find more information on how teachers can assist students in setting up their accounts on the Teachers page of this website.


Claiming Your NCEdCloud IAM Service Account:

This information is for new users who want to set up their NCEd Cloud IAM Service accounts, also known as NCEdCloud accounts. These accounts are necessary to access Home Base applications and other integrated resources provided by your PSU (Public School Unit). If you have a privileged role, it’s essential to understand the Claim Account Process so you can help others who may face difficulties.

What’s the Claim Process?

Every school year, when new employees and students join your district or charter school, they need to know how to claim their NCEdCloud IAM Service account. You can direct them to this page for guidance. Here’s how it works:

What's the Claim Process?
source: ncedcloud
  1. Go to and click on the “Claim My Account” button on the login screen.
  1. You’ll see the Claim Policy form, which defaults to “LEA Employee Claim Policy.” If you’re a student in grades 6-12, you should choose the “Student Claim Form” instead. Click “Next” to continue.
  1. The Claim Account process involves three more screens:
  • The Employee Claim Form (or Student Claim Form): Here, you’ll provide information about yourself.
  • The Set Password screen: Create a secure password.
  • The Challenge-Response Security Questions screen: Answer at least 5 of the presented questions.
  1. Before claiming your account, you can watch the “Employee Claim My Account Video” to guide you through the process. For grade 6-12 students, there’s also a “Student Claim My Account Video” available (optional).

This process ensures that everyone in your school district or charter school can access the necessary resources easily. If you have any questions or need assistance, don’t hesitate to reach out.

Account Claiming Issues Made Simple:

If you’re having trouble claiming your account, don’t worry! We’re here to help you understand and fix common problems.

Common Problems When Claiming Your Account:

When you try to claim your account, you might run into these issues:

Account Claiming Issues Made Simple
source: ncedclouds
  • Wrong Birthdate Format: Make sure you enter your birthdate as YYYYMMDD (like 19820217) without any slashes or dashes.
  • UID# Mistake: Your UID number is important. It’s usually the same as your teacher/staff number in PowerSchool. Students have a different UID number in PowerSchool. If you’re not sure about your UID number, ask your finance person or local help desk for assistance.
  • Password Trouble: When setting your password, ensure you fill in the verify password box and that it matches your original password. Follow the password policy, which requires at least 8 characters, including one uppercase letter, one lowercase letter, and one number. Some special characters, like an exclamation mark (!), might not work as the first character.
  • Challenge Questions: Remember that your answers to challenge questions should be at least three characters long. Check the form for any additional requirements.

What Your PSU’s Technical Support Can Check:

Your PSU’s technical support can help with these issues:

  • Account Not Found: If your account isn’t in the PSU data, your LEA Administrator or Help Desk can look into it. This might happen if you recently transferred from another PSU or if you’re a “Contract Employee.” In that case, you’ll need a record created directly in the Staff UID System.
  • Account Already Claimed: If your profile shows “Disable Account Claiming: True,” it means your account has been claimed before but not completed. Your local support can reset this flag for you. They can also reset your Challenge Responses if needed.
  • Wrong Birthdate: If your birthdate is incorrect in the Staff UID System, your local support can verify it and get it corrected. It may take a day for the corrected birthdate to show up in the IAM Service. You can claim your account with the wrong birthdate and correct it later without any issues.

If you’re still having trouble after checking these things, don’t hesitate to contact your local PSU technology support for further assistance. They’re there to help you!

How to Access and Manage Your Students’ Account Details (for teachers)

In the video on the right, you can learn how to find and manage your students’ account information easily. To do this:

  • Click on the “Applications” menu.
  • Select “People.”
  • Choose “My Student” on the left-hand side.

Once you’ve done this, you’ll see a list of all the students who are taking classes where you’re their main teacher.

How to Access and Manage Your Students' Account Details (for teachers)
source: bcae

To make any changes to a student’s account, follow these steps:

  • Click the checkbox on the left of their name in the list.
  • If you want to make changes to all students, you can click the checkbox at the top of the list (next to “Default Password”).
  • Now, you’ll find options to “Change Password” or “Export” (to create a list of your students).
  • If you want more details about a specific student, click the “Details” button on the far right.

Information for LEA Administrators:

This page contains information designed specifically for users who hold the NCEd Cloud LEA Administrator Role. Some of the content, like opt-in webforms, can only be accessed after logging into NCEdCloud. Apart from the information found here and on linked pages, there’s also a section below with frequently asked questions (FAQs) tailored for LEA Administrators.

Getting Help as a LEA Administrator:

If you’re a LEA Administrator and need assistance, please follow these steps before reaching out to the Identity Automation Support Center:

  • Check FAQs: Start by exploring the Frequently Asked Questions (FAQ) page in the top navigation menu. It may have solutions to common issues.
  • Account Claiming Issues: If your users are having trouble claiming their accounts, refer to the Account Claiming Issues page for potential solutions.
  • NCEdCloud IAM Service Issues: For problems related to NCEdCloud IAM Service that can’t be resolved within your LEA, you should open a support ticket with Identity Automation Support.

Wrapping Up:

the NCEdCloud IAM Service website provides a comprehensive resource for students, teachers, school staff, parents, and community members in North Carolina. It offers valuable information on how to effectively use this service, simplifying access to online learning resources.

The IAM Service acts as a universal key, streamlining the authentication process and ensuring data security. It offers tailored features for various user roles, allowing students, teachers, and administrators to manage their accounts efficiently. The account claiming process is well-explained, addressing common issues that users may encounter. 

Additionally, the website provides support resources for LEA Administrators, making it a one-stop destination for all NCEdCloud IAM Service-related information and assistance.